Contact Information

We strive to respond to all inquires within 24 hours during regular business days.

pearlandpinecleaning@gmail.com (Preferred)

231-645-4616 (Urgent)

Before Clean: Prepping Your Space

To ensure we deliver the most thorough and efficient clean possible, we kindly ask all clients to prepare their space before our team arrives. This allows us to focus on what we do best — detailed and high-quality cleaning.

Appointment Timing

Your scheduled appointment time is reserved exclusively for you. Our team arrives fully prepared to begin promptly at the designated time. Please ensure timely access to your space, as service time begins at the scheduled start. Delays in entry may result in a shortened service window.

Cancellations & Rescheduling

We understand that plans may occasionally need to change. To best accommodate all of our valued clients:

• Cancellations or rescheduling must be made at least 24 hours in advance.

• Changes made within 24 hours of your appointment are subject to a late cancellation fee of 50% of the service.

• Same-day cancellations or no-shows will be charged the full service rate.

Payment Policy

To ensure smooth and seamless service, we kindly ask that payment be made at the time of service completion.

Accepted Payment Methods: Cash, Venmo, or Check

Payment is considered late if not received within 24 hours of service completion. A 20% late fee will be applied per day until payment is received in full.

Satisfaction & Refund Policy

If you are not fully satisfied with your cleaning, please notify us within 24 hours of service. We are happy to offer a touch-up or re-clean of the specific area(s) in question at no additional cost.

Please note:

• Refunds are not offered for completed services.

• Touch-ups must be scheduled within 7 business days of the original appointment.

• Concerns reported after 24 hours will not be eligible for re-cleaning, as the condition of the space may have changed.

We value open communication and appreciate your feedback — our mission is to leave your home feeling refreshed, elevated, and exceptionally cared for.

Walk-Through Required Before Service

• An in-person walk-through is required prior to your first cleaning. This allows us to assess your home, discuss your specific preferences, and provide accurate time and service recommendations.

Service Agreement

• All clients must review and sign a service contract before their initial cleaning. This ensures clear expectations and peace of mind for both parties.

Deep Clean Recommended Before Maintenance Service

• We recommend booking a deep clean as your first appointment before transitioning to a regular standard cleaning schedule. This allows us to bring your home to a pristine baseline and maintain it easily moving forward.